refunds and workshop cancellations

Refunds & Queries

Should you have any concerns or questions about your purchase, please contact us directly on info@perthsoapworks.com.au

We generally don’t refund but if there is something you are unhappy with, please let us know and we can discuss options.

Exchanges

For hygienic reasons, change of mind or exchanges are not accepted.

If there is an error with your order on our behalf, please get in contact so we can rectify this ASAP at no further cost to you. Whilst we package orders with great care and attention, once orders have left the studio, we cannot be responsible for any loss or damage during transit.

Cancellations, Transfers and Refunds (Workshops only)

If you need to cancel or change the date of your confirmed attendance at one of our workshops, please contact us immediately. Once a workshop has been booked and paid for, this is regarded as confirmed attendance and any ‘no shows’ or cancellations of less than 10 days prior to the date of workshop, will not refunded nor liable for a credit. If however, you cancel your attendance earlier than 10 days prior to the date of the booked workshop, you may attend another of our advertised workshops or nominate someone else to attend in your place.

Refunds will only be granted if 20 days notice is given (less the transaction fee [banking fee] as well as a very small admin fee [$10]. Please get in contact with us to discuss what option would work for you.

If there are not enough participants for a workshop, that workshop will be cancelled, and your booking will roll into the next available date. Should this occur, we will contact you to confirm if the new date suits. (Please note this has only happened once as the workshops usually fill up fast).

If I am forced to postpone a workshop due to a newly imposed legislation, terrorist attack, natural disaster or other event out of my control. Refunds will not be given as it will be a postponement NOT a cancellation. Your booking will roll into the next available date and you can communicate with me if this new date suits.

Custom Orders

Soaps are the perfect gifts or favours to give guests at weddings, hen’s parties, baby showers and other special events. A customised order would include the design, shape, colour, scent, packaging and inserts, if required (eg botanicals, poppy seeds, lavender, ground walnuts, coffee grounds, etc). As the batch would be customised especially for you, we would require that you purchase the entire batch.

If you would like to discuss your customisation requirements with us, please make contact at least 6-8 weeks prior to your event so we have sufficient time to plan with you, order all your ingredients, get your order to production, cure the batch, cut and package, and finally ship the order in time for your event.