Shipping, Refunds & Cancellations

Shipping Information

All orders (except custom soaps) will be shipped within 4-10 working days. You will be notified with a tracking number once your package has been shipped. You may also choose to collect your order from our studio in Mindarie, Perth.

Shipping across Australia will cost $6.50 per delivery regardless of how many products you order (excluding international shipping and customised orders). If you would like your order to be sent by Express Post, this will be an additional $5 charge and must be added to your cart as an additional product.

Refunds & Queries

Should you have any concerns or questions about your purchase, please contact us directly on narda@perthsoapworks.com.au

We generally don't refund but if there is something you are unhappy with, please let us know and we can discuss options.

Exchanges

For hygienic reasons, change of mind or exchanges are not accepted. 

If there is an error with your order on our behalf, please get in contact so we can rectify this ASAP at no further cost to you. Whilst we package orders with great care and attention, once orders have left the studio, we cannot be responsible for any damage during transit.

Cancellations (Workshops)

If you need to cancel your confirmed attendance at one of our workshops, please contact us immediately. Once a workshop has been booked and paid for, this is regarded as confirmed attendance and any ‘no shows’ or cancellations of less than 7 working days prior to the date of workshop, will not refunded nor liable for a credit. If, however, you cancel your attendance earlier than 7 working days prior to the date of the booked workshop, you may attend another of our advertised workshops, nominate someone else to attend in your stead or request a refund (less the transaction fee [banking fee] as well as a small admin fee [$10]. Please get in contact with us to discuss what option would work for you.

Custom Orders

Soaps are the perfect gifts or favours to give guests at weddings, hen’s parties, baby showers and other special events. A customised order would include the design, shape, colour, scent, packaging and inserts, if required (eg botanicals, poppy seeds, lavender, ground walnuts, coffee grounds, etc). As the batch would be customised especially for you, we would require that you purchase the entire batch. 

If you would like to discuss your customisation requirements with us, please make contact at least 6-8 weeks prior to your event so we have sufficient time to plan with you, order all your ingredients, get your order to production, cure the batch, cut and package, and finally ship the order in time for your event.